What We Offer

Here at Tech365 we have a different outlook to IT Support. Instead of the traditional break/fix attitude, we would rather offer a proactive support service which concentrates on keeping your server and systems up and running.

Utilising the latest system monitoring technologies we can proactively stop problems before they even occur. This means that you avoid any downtime as the problem is fixed before it even became an issue. Therefore business operation is unaffected and a potential high pressure situation is averted.

Providing IT Support to Staffordshire and the Midlands, for companies as varied as sole traders, all the way through to large-multi regional companies. Tech365 can take the pain from your IT Support. Support can be provided both in person (on site) or remotely.

We understand that support requirements vary depending on the business which requires it. We can cater for small companies with no servers, through to companies with multiple server infrastructures.

Our support services are ideal for companies who don’t have the need to employ a member of staff full time to manage and support their IT or for companies who have their own IT team but wish for us to work as an extension of that team.

The helpdesk team will also handle any calls with third party providers on your behalf when issues arise with accounts packages, bespoke applications and data connectivity lines etc, so you can be confident that you can leave it all with us. This leaves you with the time to maximise your revenue streams and grow your business.

–          No yearly commitment (1 month rolling contracts).
–          Proactive approach based on finding issues before they arise, as opposed to the traditional reactive way.
–          Telephone, on-site and remote support options available.
–          Real-time network monitoring used to monitor system health on an on-going basis.
–          Experienced and dedicated support staff, if your systems go down, we will pull out all the stops to get you up and running again.
–          Different levels of support agreements available to fit your requirements.
–          Additional service offerings available to complement the support arrangement, if needed. Examples include broadband, email/spam hosting, managed backup solutions and managed antivirus solutions etc.
– Excellent response times.